Privacy Policy

Effective: 14 August 2025

Zuvu AI Privacy Policy

Zuvu AI (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This policy explains how we collect, use, and safeguard your information when you use our website and services.

Last updated: 14 August 2025

Topics

What data do we collect?

Zuvu AI collects the following data:

  • Personal identification information: name, email address
  • Chat messages you send through our platform
  • Non-personal analytics data: session duration, page views, and usage patterns (collected via our analytics provider with appropriate safeguards)

How do we collect your data?

You directly provide Zuvu AI with most of the data we collect. We collect and process data when you:

  • Register for an account
  • Send messages using our chat platform
  • Subscribe to our newsletter or promotional emails
  • Use our website (via cookies and analytics)

We also receive anonymized or aggregated analytics data from our analytics provider.

How will we use your data?

Zuvu AI collects your data so that we can:

  • Provide and maintain our AI chat services
  • Manage your account
  • Send you promotional offers and updates (if you opt-in)
  • Improve our services using anonymized analytics

We share limited data with trusted service providers acting on our behalf and under our instructions, such as:

  • AI processing providers – to process your prompts and generate responses
  • Analytics providers – for aggregated usage tracking and performance insights
  • Email service providers – for sending transactional or marketing emails

How do we store your data?

We securely store your data using cloud-hosted infrastructure with encryption in transit and at rest, and strict access controls.

We keep your account data until you request deletion.
If you wish to delete your data, email us at support@zuvu.ai.
Once we verify your request, we will delete your data within 30 days.

Marketing

Zuvu AI would like to send you product updates, promotions, and announcements.
You will only receive marketing emails if you have opted in.

You may unsubscribe at any time via the link in our emails or by contacting support@zuvu.ai.

We will never sell your personal data to third parties.

What are your data protection rights?

Under the GDPR, you have the following rights:

  • Right to access – Request copies of your personal data
  • Right to rectification – Request correction of inaccurate data
  • Right to erasure – Request deletion of your personal data
  • Right to restrict processing – Request limits on how we process your data
  • Right to object to processing – Object to how we process your data
  • Right to data portability – Request transfer of your data to another organization or to you

If you make a request, we will respond within one month.
Contact us at support@zuvu.ai to exercise any of these rights.

Cookies

Cookies are small text files placed on your device to collect information and improve your experience.

For more details, visit allaboutcookies.org.

How do we use cookies?

Zuvu AI uses cookies to:

  • Keep you signed in
  • Save your preferences
  • Collect anonymized analytics data to understand how our website is used

What types of cookies do we use?

  • Functionality cookies – Remember your preferences and settings
  • Analytics cookies – Collect aggregated data about site usage (set only with your consent where required)
  • Session cookies – Maintain your login during a browsing session

How to manage cookies

You can set your browser to refuse cookies or remove them.
Note: some features may not work if cookies are disabled.

Privacy policies of other websites

Our website may contain links to other websites. This privacy policy applies only to Zuvu AI.
If you click on a link to another site, please read their privacy policy.

Changes to our privacy policy

We review our privacy policy regularly and post updates on this page.
Last updated: 14 August 2025

How to contact us

If you have any questions about our privacy policy or wish to exercise your rights:

How to contact the appropriate authorities

If you believe we have not addressed your concerns satisfactorily, you may contact the Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk/
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom